Elton Mwangi • October 2, 2023

Whom Should You Choose? An Insurance Broker or An Insurance Agent?

An insurance broker will represent you as their client. An insurance agent will represent the insurance company they work for. So, even though both will help you get the insurance policy you want, their fundamental focus is different.


With insurance brokers their fiduciary duty is to their clients. To such a great extent, the broker is the advisor to the client throughout the insurance process. A benefit in itself because the broker's obligation is to their client, meaning they are likelier to remain objective in their recommendations.


But with an insurance agent, their first responsibility is to their company. So, expect an insurance agent to follow guidelines provided by their insurance company. If they have specific products to sell to reach their quota, they will sell. And the lot of them only offer comprehensive insurance information without the advice.


Here's the deal, though, both insurance brokers and agents can help you get the insurance coverage you need. Your business's unique nature and preferences are what you use to determine who suits you and your business best.


This is where understanding where brokers and agents differ comes in because it clarifies who complements your business needs.



WHAT'S THE BIG DIFFERENCE?

Here is an overview of their differences:

  • An agent is a company representative, while a broker is a client representative.
  • An agent works for the insurer, while a broker works for the consumers.
  • An agent gives options provided by the insurer(s) they work for, while a broker assesses options offered by multiple insurers.


This means that an insurance agent is a connoisseur of the offerings provided by their company. You can bet that their knowledge is a one-stop shop for any policy you need, but from the company they represent.


But because an insurance agent that works for one company might be limited to information about their company policies, offering a comparison with competitors or policies in the broader marketplace becomes a challenge.


You might also find an independent agent who works for multiple insurance companies. In that case, they can compare policies between the companies they represent and help you choose one. An independent agent can offer additional services like advice, policy reviews, and claims support. Still, their duty to the company or companies they represent limits their reach.


Remember that an agent will always focus on selling the policies the insurance companies allow them to sell. That means they follow the stipulations of their contracts with insurance companies with issues like how much money they can make from the policies they sell.


On the up and up, an agent has permission to bind the insurer into the policy they sell to a client. This privilege is typically given to a company's internal underwriters and underwiring systems.


Now this is the big difference between a broker and an agent. A broker builds relationships with different insurance companies and agents. It allows them to immerse a wealth of knowledge and expertise in the insurance industry.


And because their knowledge is not limited to one or multiple insurance providers, they have the know-how to make the best decisions for their clients when choosing coverage options. Brokers have admirable skills in comparing policies between multiple providers.


This is not the best part yet. Brokers' aptitude to build a wealth of healthy relationships with insurance carriers gives them an upper hand - they can get the best insurance covers at the lowest premium rates for their clients.


So with an insurance broker, you maximize your savings without compromising the insurance coverage. Another broker's advantage is that they are motivated to get you a cover that will sustain your needs for the long haul.

       

And did you know some states require your broker to act in your best interest? So, you can expect your broker to guide you through the insurance process from start to finish. A broker will meet with you or your company representative to get acquainted with your business.


The sole purpose is to understand your business risk intimately so they can provide coverage solutions that mitigate you where it matters. However, they cannot bind the insurer to the policy they recommend and must get it through an agent.


WHOM SHOULD YOU CHOOSE?

Assess your situation before deciding whether you need a broker or an agent. Picture this: You don't have the time to scheme through pages of information about insurance companies and the different clauses in the policies you need.


In that case, you'd be better off with a broker because they already have this information at their fingertips. The broker will give you a comparison of the different insurance companies you want to consider as well as the nitty-gritty of their policies.


This leaves you with one responsibility: choosing the right broker for your business or individual needs. And knowing the right questions to ask your broker will help you make the right decision.


But if you already know the exact policy you want and the company you want to work with, then by all means, get yourself an insurance agent. Since there is no need to compare policies here, they can enroll you in the policy successfully.


Suppose you are on a budget and want to see quotes and policies from different insurers before settling on a plan. In that case, a broker is a sure bet since their work is to compare various insurers and their policies with cost savings in mind.



THINGS TO KEEP IN MIND

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BOTH ARE EXPERTS. ONLY ONE IS IDEAL

Both insurance agents and brokers can save you time and money. Both can give you the peace of mind and convenience you need by taking care of the legwork for getting insurance coverage. Yet only one can meet your exact and unique needs.


The trick is to make an educated decision, or rather, a better decision for your business. That means considering the role of an agent (representing and distributing the products of one or more insurance companies) and that of an insurance broker (representing the client's needs).


Hey. Did you know that Zupnick & Associates is a health insurance broker for small to mid-sized companies? Get in touch with us for all your insurance needs.


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